COMPLAINTS & FEEDBACK

AMPIRE MMS

Our Commitment

At Ampire MMS, we are committed to providing excellent service. If we haven't met your expectations, we want to know.

How to Make a Complaint

Step 1 — Contact Us

Speak with your nominated representative, or contact our Client Services Team:

Step 2 — We Investigate

Where possible, we will resolve your concern immediately. For complex matters:

  • Acknowledge receipt within 24 hours

  • Assign a dedicated complaints officer

  • Keep you informed of progress

Step 3 — Resolution

We aim to resolve all complaints within 45 days. You will receive our response in writing.

If You're Not Satisfied

If you are not satisfied with our response after 45 days, you may escalate to AFCA.

AFCA Phone: 1800 931 678 (free call)

AFCA Mail: GPO Box 3, Melbourne VIC 3001

AFCA Website: www.afca.org.au

Our Membership Number:

AFCA provides independent financial services complaint resolution. Their service is free to consumers.

Timeframes

Acknowledgment: Within 24 hours

Investigation: Up to 21 days

Final Response: Within 45 days maximum

AFCA Escalation: Available after 30 days if unresolved

Submit a Complaint

We pioritise our partners and clients. Please kindly fill up a feedback form below and we will start to investigate your matter promptly.

Legal Notice: This complaints process complies with the National Consumer Credit Protection Act 2009 and ASIC Regulatory Guide 165. A copy of our detailed complaints handling procedure is available upon request by contacting Client Services on 1300 800 088.