Mortgage Manager FAQ

A mortgage manager is a specialist non-bank lender that manages residential and commercial loans from wholesale funders, without the overhead of retail branch networks. Ampire MMS partners with wholesale funders holding agreements with domestic and global investment banks, providing competitive rates, fast approvals, and personalised service.

Our focus is on creating tailored mortgage solutions for owner-occupiers, investors, SMSF borrowers, and complex scenarios, delivering a seamless experience from application to ongoing management.

• Mortgage Manager: Manages your loan throughout its lifecycle. Direct relationship with you for questions, updates, and service.

• Broker: Packages your application to accredited lenders. After settlement, account queries are handled by the lender.

Customer deposits with Authorised Deposit-Taking Institutions (ADIs) are guaranteed up to $250,000 under the Financial Claims Scheme (FCS).

• Redraw facilities are not covered, but excess repayments reduce your loan balance.

• Offset accounts are included in the $250,000 guarantee.

• Joint accounts are guaranteed individually per account holder.

If Ampire MMS or our funders cease operations, your loan would typically transfer to another lender or servicer. Your original agreement remains enforceable, fees cannot change arbitrarily, and the new lender cannot demand full repayment unless legally required.

Ampire MMS is regulated under the same strict frameworks as major banks:

• Australian Securities and Investments Commission (ASIC)

• National Consumer Credit Protection Act (NCCP)

• Australian Credit Licence (ACL)

• Memberships: MFAA and AFCA for ongoing compliance and fair complaint handling

Mortgage managers often provide more competitive rates than big banks, adjusting interest rates in line with Reserve Bank decisions.

• ACL Holder: Ensures compliance with all mortgage legislation.

• MFAA Member: Keeps us up-to-date on regulatory changes and product improvements.

• AFCA Member: Ensures professional and fair handling of client complaints.